Shipping policy
Please note: 'business' or 'working' days are Monday to Friday, excluding public holiday
STANDARD DELIVERY: AUSTRALIA POST
Australia Post deliveries can be tracked on route with eParcel. You can track your delivery by going to AusPost tracking and entering your tracking number - your Order Shipped email will contain this information for each parcel.
- Delivery with Standard Australia Post usually happens within 2-10 business days from time of dispatch. Please be aware that the delivery time frame may vary according to the area of delivery and due to various reasons, the delivery may take longer than the original estimated timeframe.
- If you have not received your delivery following the estimated timeframe, we advise you to contact your local post office first, as the parcel may be there awaiting your collection.
- If you have not received any information after contact with Australia Post, please contact us to confirm that the details for delivery logged with us are correct. We will then contact you with the appropriate action.
You should expect to receive your order within 24 hours of us shipping the item for most metropolitan areas in Australia. Perth, Darwin and large cities and towns in QLD, NSW, SA & TAS can take 3-5 business days; other locations can take 4-6 days; remote areas can take longer.
We cannot make any guarantees on Australia Post's behalf.
International
- Shipping rates may vary depending on country.
- If you would like faster delivery please email us: kaisersirin@gmail.com